Fix payment bug, such as declined or incomplete transactions

If y'all have problems paying for Google products, you might need to fix a problem with your payments profile.

Detect the consequence you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this bulletin. Endeavour these suggestions to resolve the outcome:

  • If this message is followed by instructions for submitting additional data to us, please practise so. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments centre, and effort the transaction once again.
  • Effort using a Google Play souvenir card to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If yous're using a desktop computer, attempt the transaction using the Google product'due south website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order once again.
    • Endeavour creating a new Google business relationship if you don't already accept one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is up to appointment. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use another grade of payment."

Note: These steps too apply if you see the fault message "Your payment didn't go through. Delight effort a different payment method or try again afterward."

Try the post-obit:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase again.
  2. Make sure yous have enough money in your business relationship for the purchase.
  3. If you're still having issues, contact your banking concern to run across if there'due south a problem with your account.
  4. Try making the buy again with a different payment method.

"Your payment was declined due to an outcome with your account"

If you come across this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your business relationship confronting fraud.
  • We demand a little more data to comply with Eu law (European customers only).

To gear up the outcome, try the following:

  1. Go to the Payments centre.
  2. Accept action on any errors or requests in the payments center.
    1. You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your name, address, and payment data are up to engagement.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to brand the payment. Check your account residuum or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. Yous must verify the carte earlier you can employ it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse carte.
  4. Within ii days, yous'll find a temporary charge on your carte statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit lawmaking.

If y'all try to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Check how long agone you tried to verify your menu.
    • If less than 2 days: Wait upwardly to 2 days.
    • If more than ii days: Check your card statement. You should find a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin can't use this card for this purchase. Try to make the purchase again with a different card.

If the bill of fare you want to use isn't listed, follow the on-screen instructions to add a new menu.

Closed payments contour

Learn more nearly what to do if you temporarily or permanently closed your payments profile.

If you're nevertheless having trouble, contact support.

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